When making a booking at The Haven, please indicate any health concerns that you have as these may affect your preferred choice of treatment. A 50% deposit is required at the time of booking to secure the appointment. The deposit is non-refundable in cases of failure to arrive for an appointment or to give appropriate cancellation notice (see Cancellation section below).
Please arrive at least 15 minutes prior to your appointment. You will be greeted at reception and guided to our lounge area where, if it is your first visit, you will be asked to fill in our health consultation form. If you are running late for your appointment please call to let us know. Where possible we will try and ensure your full treatment time, although this may not be possible if another client is booked in immeditately afterwards.
Please turn your mobile phone off on arrival. Outdoor clothing and coats can be stored in a nearby cloakroom, but please do not leave valuables in them. The Haven will not accept responsibility for any items lost on the premises.
For those having treatments only, it is normal practice to change or remove clothing in the treatment room. Those with spa packages or using the Thermal Suite, will be shown to the Male or Female Changing Rooms with a key for your own locker which will have a robe, towel and slippers for use during your visit. You should bring a bathing costume with you for use in the Thermal Suite.
THERMAL SUITE AND RELAXATION AREA
Exuberant or disruptive behaviour is not acceptable. Quiet and calm is an essential part of the Relaxation Area. For medical reasons, those under 16 years old cannot use the Thermal Suite, but 14-16 year olds can with the approval of and when accompanied by a parent or guardian.
CANCELLING AN APPOINTMENT
We operate a 48hr cancellation policy and we regret that the full cost of the treatment will be charged if you do not notify us 48hrs before you booked your treatment. New clients may be asked for a debit/credit card confirmation in advance.
Final payment is to be made at reception, less the deposit paid, following your treatment. We accpet cash, debit cards and all major credit cards. We do not accept cheques.
We can advise on the best treatments for you and the sequence in which they should be done so please call or pop in and speak to one of our therapists. If we have availability on the day we will happily add any extra treatments required. However, we do get very busy and we would suggest booking extra treatments before your visit so you are not disappointed on the day. Call us on 01392 221212 to find out about special offers and upgrades that may be available on your package.
We offer a wide range of products from our brand partners for you to continue to use at home following your treatment.
Generally shaving is not recommended before a treatment or waxing service. Men are recommended to shave at least 2hrs before a facial treatment.
Whatever your wishes we will endeavour to meet them, whether it is arranging a gift or a bottle of champagne, flowers or chocolates to make that loved one feel really special. Please call in plenty of time so that we can make your experience, or that of a loved one, as special as possible. They can be added to all our Treatment or Spa Packages.
A non-refundable deposit will be required at the time of booking and the balance paid no less than 2 weeks before the day of the event. No refund will be made if the event is cancelled less than 7 days before the due date.
All packages must be taken on the same day with the designated therapist or therapists.